Developing or revamping a digital service isn’t easy for busy organisations. We’ll guide you through the process and make sure your customers get what they need.

First, we understand your customer’s needs and how these are being met by your digital service.

Then we think about the content and services required to meet those needs.

Finally, we focus on the technology required to make it work and the processes required to sustain it.

Our areas of expertise are strategy and research, specification and UX design, service and content design, and project management.

Strategy & research

We look at the fundamental reasons or drivers for the project.

We identify what your customers and your organisation need so that your online service is a success.

This can involve:

  • Customer research
  • Stakeholder consultation
  • Collaborative design with customers
  • Analysis

Specification & UX design

We describe how users will interact with your online service and visualise the outcome. This enables your organisation to come to consensus on what you want to achieve in the project.

We use tools such as:

  • Collaborative design with staff
  • User stories and use cases
  • Wireframes and prototypes
  • UX and visual design
  • Technical and functional analysis

Service & content design

We plan your services and content in detail, so that your customers are engaged and delighted. 

We do this through:

  • Service blueprints
  • User journey mapping
  • Web content strategy
  • Information architecture
  • Web copywriting and video production

Project management

We will manage, on your behalf, procurement and the vendor throughout the project.

This can involve:

  • Implementation and post-implementation planning
  • Procurement
  • Vendor selection and management
  • Budgeting and financial reporting