We guide you through the maze of your digital transformation

What we do

Our focus is on customers, content and technology.

We identify your needs and research your customers. We then work out the mix of content, services and technology required.

Our expert advisers will guide you from planning and research, through to procurement, build and launch.

See what we do

About us

Briarbird is a boutique digital consultancy that focuses on improving customer experience.

Established in 2010, we are based in Melbourne, Australia.

Our team consists of expert advisers, customer research and content strategists, digital business analysts and web project managers.

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Our clients

We have a track record of over 150 successful web projects.

We have extensive experience in government, transport, health, utilities and the not-for-profit sector.

See our full list of clients

What we’ve been up to

12 Oct 15 Queensland Government Business & Industry Portal

As part of the major web transformation of business.qld.gov.au we project managed, wrote and edited content streams, including farming and business marketing to ensure this large and complex site was coherent and user-friendly.In this project it was essential to nurture relationships with content owners to develop a shared sense of the...

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23 Apr 15 Three reasons your website needs an editor

Most publishers have long accepted the need to use editors for hard-copy publications. Nobody wants a typo or other embarrassing mistake immortalised on paper.But the ease with which we can now publish, and modify, electronic text often discourages organisations from using professional editors for their...

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08 Feb 15 Federal government’s Digital Service Standard

The Digital Service Standard sets the benchmark to ensure that the federal government's websites and online applications are simpler, faster and easier to use.The standard has been released as an alpha version for comment and is based on UK Government’s Digital by Default Service Standard.The standard will...

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11 Aug 14 Pinterest helps councils engage communities

Local government and city councils are capitalising on Pinterest’s capacity to host a virtual pinboard that’s visually enticing. They are building sites that showcase photos, images or articles promoting both the city and its initiatives and projects.With a Pinterest site, a person who pins content...

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02 Apr 13 Mobile usability for cats

Who says usability testing has to be boring? (or confined to humans, for that matter) Web guru Jakob Nielsen gets Briarbird's award for best geekster April Fool's chuckle with his post Mobile Usability for Cats: Essential Design Principles for Felines. ...

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