We guide you through the maze of your digital transformation

What we do

Our focus is on customers, content and technology.

We identify your needs and research your customers. We then work out the mix of content, services and technology required.

Our expert advisers will guide you from planning and research, through to procurement, build and launch.

See what we do

About us

Briarbird is a boutique digital consultancy that focuses on improving customer experience.

Established in 2010, we are based in Melbourne, Australia.

Our team consists of expert advisers, customer research and content strategists, digital business analysts and web project managers.

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Our clients

We have a track record of over 150 successful web projects.

We have extensive experience in government, transport, health, utilities and the not-for-profit sector.

See our full list of clients

What we’ve been up to

Brisbane Public Art

11 Aug 14 Pinterest helps councils engage communities

Local government and city councils are capitalising on Pinterest’s capacity to host a virtual pinboard that’s visually enticing. They are building sites that showcase photos, images or articles promoting both the city and its initiatives and projects. With a Pinterest site, a person who pins content...

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02 Apr 13 Mobile usability for cats

Who says usability testing has to be boring? (or confined to humans, for that matter) Web guru Jakob Nielsen gets Briarbird's award for best geekster April Fool's chuckle with his post Mobile Usability for Cats: Essential Design Principles for Felines. ...

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08 Feb 13 dmeofi? Finally an organisation takes a stand against annoying Captcha

[caption id="attachment_906" align="alignright" width="300"] An example of the 'hated' Captcha from Ticketmaster[/caption] It was very heartening to read that Ticketmaster has dumped the 'hated' Captcha verification system. I really struggle sometimes when confronted by these alien words and nearly impossible fonts, where letters seem to merge then...

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29 Dec 12 Foundation for good user interface design

“User interface design is a very practical and utilitarian subset of design. If the word “design” evokes images of stylish yet comfortable office chairs that retail for thousands of dollars, UI design would be more like finding a way to build subway benches that homeless...

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