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I was delighted to be at the launch of spinalhub.com.au in October. The website had just won the Quality Development Presentation prize at the annual ANZSCoS (Australia and New Zealand Spinal Cord Society) scientific meeting. Spinalhub.com.au is a comprehensive resource for people with spinal cord injuries. The website is designed to support and guide people [...]
In 2011, I helped VicRoads run an internal blogging project to encourage all staff to identify things that don’t work at VicRoads. Over a three week period, staff contributed over 1500 posts and comments.
Amazon.com has usability issues on its Kindle product page.
I went to a fantastic evening hosted by the Churchill Club on e-commerce success. The format was great – each speaker was only allowed five minutes, then there was a long question and answer time. I was captivated and inspired. There’s a full report on the session available for members from the Churchill Club but [...]
We all get too much email. I’d started culling unwanted email subscriptions as part of a pre-Christmas clean up. But when I came to the oo.com.au newsletter, I was struck with how they addressed this issue head-on. In the header of their email, as you might see in the image above, they write: Are you [...]
