IT managers are not always eager to write documentation about their work.
So what do you do when they are the main source of information for your writers?
We’ve recently completed a great intranet project for an IT service group CenITex. With an established Intranet already in operation, the task was to create concise and informative intranet content pages detailing the services provided by each team. Theses pages will be used as a point of reference for new starters and a document portal for established staff.
The challenge for us was getting the raw content from the different team managers.
So we opted for direct intervention. We held a series of face-to-face interviews, which helped managers identify the key elements to include in their pages, and discard any unnecessary padding.
The result was that we got the input we needed to complete the web writing project on time.