Often web teams spend a lot of effort on making a website accessible but don't really know if they are making a difference.Recently we had the chance to include participants with special needs as part of usability testing, and we saw the impact particularly of...
People, behaviour, emotions. In the rush of a website development, the human realities of our audiences can get ignored.Sometimes project teams get caught in a loop of conflicting opinions and directions, as people defend their choices and argue their positions. While there's nothing wrong with...
We use storytelling techniques to help organisations understand their complex online problems and develop viable solutions. Storytelling helps clients and staff relate their own experience without needing to summarise or analyse it, in a way that is often heartfelt and engaging. Communicating individual experiences Working on an...
The Digital Service Standard sets the benchmark to ensure that the federal government's websites and online applications are simpler, faster and easier to use.The standard has been released as an alpha version for comment and is based on UK Government’s Digital by Default Service Standard.The standard will...
Who says usability testing has to be boring? (or confined to humans, for that matter) Web guru Jakob Nielsen gets Briarbird's award for best geekster April Fool's chuckle with his post Mobile Usability for Cats: Essential Design Principles for Felines. ...
Our main aim in life is to make our clients more successful online, but it's not often that we get the chance to test usability after a website redevelopment we were involved in.So when we undertook testing of the new Victoria Legal Aid (VLA) website, we were...
I was interviewed by Jenny Weight from RMIT for their course Contemporary Media work practices. In the interview I talk about our role as information architects and how we approach it. ...
[caption id="attachment_906" align="alignright" width="300"] An example of the 'hated' Captcha from Ticketmaster[/caption]It was very heartening to read that Ticketmaster has dumped the 'hated' Captcha verification system.I really struggle sometimes when confronted by these alien words and nearly impossible fonts, where letters seem to merge then...
“User interface design is a very practical and utilitarian subset of design. If the word “design” evokes images of stylish yet comfortable office chairs that retail for thousands of dollars, UI design would be more like finding a way to build subway benches that homeless...