Content examples

20 Sep 16 Best plain language websites

Plain language received a major boost in the USA when President Obama signed off on the Plain Writing Act of 2010. The law now requires that all US federal agencies use "clear Government communication that the public can understand and use” (radical concept, hey?). In the case of...

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23 Apr 15 Three reasons your website needs an editor

Most publishers have long accepted the need to use editors for hard-copy publications. Nobody wants a typo or other embarrassing mistake immortalised on paper. But the ease with which we can now publish, and modify, electronic text often discourages organisations from using professional editors for their...

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Brisbane Public Art

11 Aug 14 Pinterest helps councils engage communities

Local government and city councils are capitalising on Pinterest’s capacity to host a virtual pinboard that’s visually enticing. They are building sites that showcase photos, images or articles promoting both the city and its initiatives and projects. With a Pinterest site, a person who pins content...

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06 Dec 12 How to create reader-friendly web content

I was delighted to present at the Seamless User Conference to a captive audience of predominantly local council web managers and e-services professionals. The 50-minute presentation focused on what readers want ie to find, scan, understand, act and share. Here's one of the handouts I gave...

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06 Sep 12 Good web content, accessibility and WCAG 2.0

I was pleased to be invited onto an expert panel as part of Canberra Accessibility Week run by AccessibilityOz. The panel looked at PDFs and accessibility and included Danny Thomas (Department of Education, Employment and Workplace Relations), and Adam Atkinson (Department of Families, Housing, Community...

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